People-Centric Change
PRACTICAL. INSIGHTFUL. IMPACTFUL.
Change agents. Problem solvers. Trusted partners through transformation.
We help organisations reshape how they work — aligning people, strategy, systems and structure to enable sharper leadership, better performance, and sustainable growth.
At Shifted, we know successful transformation isn’t about one big shift — it’s about aligning the right systems, structures, behaviours, and leadership to enable real, lasting change.
We’re a network of experienced HR practitioners and change leaders who’ve worked both inside organisations and alongside them — leading HR functions through transformation and supporting fast-evolving businesses as they navigate complexity.
Our work is about:
Driving outcome-focused delivery
Inspiring people to engage with the change around them
Equipping teams with practical tools and frameworks to make change land
Coaching leaders to think differently and lead with impact
Bringing sharp insight and calm action when things feel messy
Whether partnering with HR or working across the wider business, we enable organisations to turn complexity into clarity — and change into momentum that sticks.
About
100% Success Rate
At Shifted, we don’t just support change — we deliver it. Every organisation we’ve worked with has achieved the outcomes we were brought in to enable. That’s a 100% success rate in driving change that lands, and sticks.
Clients
Services and Expertise
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We lead the people side of transformation beyond HR — providing interim or fractional leadership and partnering with business, support, and programme teams to design operating models, align skills, and embed new ways of working.
Whether change is driven by strategy, technology, growth, or complexity, we ensure non-HR functions are fully integrated — making transformation stick.
What we do:
Shape future-fit organisation design, roles, and governance
Lead transition planning and mobilisation
Drive change activation through engagement, communications, and networks
Align workforce planning, skills, and learning with business priorities
Define leadership capability and talent strategies
Lead culture and behaviour change
Integrate HR and business teams to embed new ways of working
Grounded in strong programme and change management, we bring clarity, capability, and momentum — helping you move through change and build what’s next.
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We lead HR functions through change — providing interim or fractional HR leadership, or partnering with HR teams regionally or globally to redesign strategies, operating models, and services that fit the wider organisation.
Whether stepping in as interim leaders or working alongside internal teams, we deliver credible, business-aligned HR transformation that sticks.
What we do:
Provide interim or fractional HR leadership through transitions
Lead HR teams and provide thought leadership to design complex operating models
Redesign HR strategy, structures, and services for the future
Drive change across HR systems, culture, talent, and employee experience
Build HR capability and strengthen team delivery
Help HR step up as a strategic partner to the wider business
Whether repositioning HR, scaling fast, or reshaping the people agenda, we bring hands-on leadership and practical focus to get results.
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We provide senior strategic partnership and hands-on delivery — whether as interim, fractional, or consulting support — when change feels urgent but complex. Working alongside executive and senior leaders, we connect people, priorities, and processes, using systems thinking to create clarity, focus, and sustained momentum.
We’re often called in when:
Change is needed but there’s no clear transformation path
Multiple priorities compete with no single owner
Resources are stretched without a dedicated programme structure
Leadership teams are time-poor and stuck, but something must shift
You need to move from talking about change to making it happen
Cultural or behavioural change is critical but not yet owned
When change is everywhere and nothing feels connected — we help make sense of it and keep things moving.
“Change can feel constant — but how you lead it makes all the difference”.
— Kirsty Wilson, Founder
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As experienced HR practitioners and change agents, we shape strategy and translate it into clear, actionable plans — delivering real impact.
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Skilled at moving beyond surface issues to identify root causes, bringing clear insight that shifts perspectives and unlocks progress.
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Broad industry knowledge and diverse operating model experience give us a deep understanding of your unique context.
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Focused on how change affects people — shaping solutions that engage, enable, and empower.
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Working closely with your people to co-create solutions, embed change, and build real momentum — together.
Why Shifted?
Our Industry Footprint
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Telecommunications
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Retail
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Gaming & Betting
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Media & Entertainment
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Energy
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Charities and NGOs
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Market Research & Data Analytics
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Advertising, Marketing & Public Relations
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Financial Services
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Education
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Human Capital Services
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Logistics
Client Feedback
Perpetua Kelly
“Kirsty is a great asset to any Change team. She worked tirelessly with the project team, the HR community, and the FDs and wider finance community to drive the ‘People Agenda.’ She made a significant contribution to the objectives of the project and the principles under which it operated. She was able to cut through the disparate practices within the businesses to weave a common thread on the road to ‘World Class Finance.’”
Donna Dew
“I would highly recommend Kirsty as an excellent strategic and delivery focused change leader. She led our Retail Transformation for William Hill - a complete overhaul of the operating model, including everything from a new TOM, new reward framework, new tech for leaders, a new recruitment tool and completely new ways of working and thinking.
Kirsty set up the project virtually from scratch - taking a set of principles and high level requirements and turning it into a coherent programme plan. She worked closely with a number of senior stakeholders and was deeply trusted by them all very quickly. It's one of the clearest and well delivered change projects I've ever worked on and Kirsty was pivotal to the overall success.
Personally, I also love how she thinks, bringing a bigger picture lens to conversations and challenging constructively. I wouldn't hesitate to work with her again.”
Anna Campbell
“There are some people you witness in action who make you think, wow. Kirsty is one of them.
I worked with Kirsty during a period of business transformation that needed a fresh perspective on how to reorganise and build a high-performing business. The business wanted, and needed, given the competitive landscape, to go from good to great. Kirsty’s ability to get to the root cause of problems is a rare skill. She goes straight to the heart of what’s really happening and creates an action plan that makes the complex feel simple - all while bringing even the most disjointed or tricky senior stakeholders onto the same page and ready to move forward.
She also partners seamlessly with existing HR functions to ensure the business is set up for sustained success - not just short-term fixes.
If you want someone to give you a fresh, honest read on a situation that’s been lingering in your business - where you’re not quite sure what’s wrong, what to do next, or where to start - Kirsty is your expert. She understands people, culture, and HR, but just as importantly, she understands business and commercial drivers and what leaders care about. She builds solutions that deliver impactful change in a way that brings people with you and makes the change stick.
I’d highly recommend Kirsty and hope to work with her again in the future.”
Sundip Chahal
“One of the best, wore her heart on her sleeve and worked her goddam socks off. True professional who can cut through the jargon, work with and command respect of all levels. A class act and hopefully one day we'll work together again.”
Ruth Smyth
“Kirsty was a delight to work with on the change project. She brought passion, expertise, and a real can-do attitude to get people on side and deliver lasting results. I’d highly recommend her for both interim and permanent roles.”
“There’s no real reason not to move forward. Sometimes the best step is simply to start”.
— Kirsty Wilson, Founder
Ready to Talk?
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