Case Studies

What We Did: Led the people-centric element of a major retail transformation impacting 7,000 colleagues, directing a cross-functional implementation team of experts in ER, L&D, Talent Acquisition, Communication, and Change.

How We Did It: Orchestrated a discreet, intensive design and planning phase to enable swift execution. Focused on empowering senior leaders by facilitating their thinking and uniting teams to embed lasting change, while introducing new decision-making and communication approaches to boost engagement.

Result: increased margins, reduced costs, and an 11% rise in employee engagement within one year.

What We Did: Restructured a global HR function to align with the needs of a fast-growing, international organisation. This included setting up regional hubs, establishing an offshore service centre, and implementing consistent global HR systems across core people functions.

How We Did It: Led a large global team through end-to-end transformation. Designed a centralised operating model supported by decentralised regional hubs. Implemented integrated systems for HCM, talent acquisition, performance, reward, learning, and engagement. Developed supporting processes and governance frameworks to ensure global consistency with local adaptability.

The Results: A scalable, efficient HR function with improved service delivery across regions. Stronger alignment between global strategy and local operations, increased process consistency, and improved employee experience through better tools, systems, and governance.

What We Did: Provided hands-on HR consulting support during the closure of a major business site in Bulgaria, while leading the design of a new Business Services operating model to centralise global marketing operations and stand up new regional commercial functions.

How We Did It: Acted as an embedded change partner—working alongside leaders to do whatever was needed at pace. Led a cross-functional project team of HR Directors and business leaders to deliver restructuring, redundancies, and smooth transition of operations across the country. Designed and implemented a new operating model, with a clear focus on change management and communication. Delivered all activity within tight timelines and constrained budgets.

The Results: Successful closure of the site with minimal disruption, a clear new operating model in place, and seamless transition of work across new locations. Delivered organisational change with clarity, compassion, and control—showcasing the value of flexible, embedded HR leadership when it matters most.